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Customer Support

 

If you need help with a GHE or General Organics product please check our FAQ for immediate answers to the most common enquiries we receive.

 

 

If your question concerns a quality issue with our products, please report the issue directly to the shop or distributor from whom the product was purchased. The shop or distributor will bring this to our attention for follow up.

 

If you didn’t find the answer to your question in our FAQs, to contact our customer service or technical support concerning the use of our products, please fill one of those two forms:

 
Your request concerns:
Please ensure you provide proof of purchase and the serial number and product code found on red document supplied with the product or here
Please ensure you provide the serial number found on the sticker on the bottom of the product
Please enter you message below (Max 300 words). Be as specific as possible: Include product names, serial numbers and purchase dates and regions etc, what the problem is and what you want to achieve.
Enter you message below (Max 300 words). Please be as specific as possible about what the problem is and what you want to achieve. Include everything applicable to your project and / or problem: Product names (GHE and any others in use), serial numbers and purchase dates and regions etc. Also, type of culture (indoor/outdoor) substrate, systems, lights (type, power, number per m²), air temperature, atmospheric hygrometry etc.